Privacy Policy

Introduction

TraccidRag ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website traccidrag.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Communication preferences
• Program enrollment information
• Payment information (processed securely through third-party providers)
• Any other information you choose to provide in forms or communications

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide our public speaking courses and coaching services
• Communication: To respond to your inquiries and send important updates
• Improvement: To improve our website, services, and user experience
• Marketing: To send newsletters and promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Payment Processing: To process payments and manage billing

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Email service providers
• Website hosting services
• Analytics providers

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

5.1 Types of Cookies

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and personalization

5.2 Cookie Management

You can control cookies through our cookie management system or your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Australian Privacy Principles and applicable laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing for marketing purposes

6.1 Exercising Your Rights

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6.2 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Student records: 7 years after program completion
• Marketing communications: Until you unsubscribe
• Website analytics: 24 months
• Financial records: As required by Australian law

8. International Data Transfers

Your information may be transferred to and stored in countries outside Australia. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Complaints

If you believe we have breached your privacy, you may lodge a complaint with us first. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Contact:
Website: www.oaic.gov.au
Phone: 1300 363 992